I was referred by a family member to Scott (Ack,Inc.) when my computer software decided not to work correctly. Scott was available to look at my computer promptly that afternoon. He figured out what was wrong with the malfunctioning software and Scott suggested what I needed to do to fix it..
In addition to that, I received a SCAM call supposedly from Microsoft saying that my computer was reporting to Microsoft various issues. I did not give the phone caller any information. But, I did call Scott immediately after I was off the phone. Then, Scott confirmed that it was a SCAM and that my computer was fine.
I appreciate the terrific customer service and the AWESOME assistance in dealing with the situations regarding my computer. It's a Great feeling when you know you can turn to a reliable, knowledgeable individual..