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Clients speak about Ack Inc

We are so thrilled with the service we have with Scott Ackerman. He calls us back immediately when we leave messages. It has been so worth the fee each month to have his service and the peace of mind ...
Gail and Dan Geer
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Up front I'll say that, Scott and I did a trade - I built his new website and he cleaned my computer and is doing ongoing support. However, as quite a geek myself, and having been using computers ...
Ian Shere
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As a small business owner I need IT help without the cost of a full time IT professional.  Scott provides me with everything I need and has made my IT headaches virtually disappear. I consider Scott ...
Donna Smith - AAPAK
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Thank you, Scott with Ack, Inc. for helping me with my computer dilemma.  Since I needed to get QuickBooks to do my financial reporting (and I am a MAC user), I needed to find out if I could ...
Judi Snow
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Scott built my laptop and keeps it running fast and smooth. Happiness is not having to worry or try to do it myself. My worries and laptop issues are taken care of for me, usually before I even know ...
Clarence Johnson
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My business computer crashes on a Saturday morning.  I called Ack in a panic.  He took in my computer ON A WEEKEND; it was fixed within 6 hours.  A+++
Tyra Woods-Wade
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I first met Scott about 9 years ago. We met at a networking event. I was not happy with the computer tech I had been using and was impressed with Scott right off. The computer I had at the time was a ...
Kathleen Lawson
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I maintain two businesses with large client bases. Scott is always there, with the touch of a keystroke, or text, to right any wrongs that rear up. Having spent 15 years developing relationships with ...
Terre Crosby
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I used Scott and his services for my clients. I run my own SEO business and sometimes you have a client whos computers need to run faster or occasionally need to be completely overhauled. Scott not ...
Matt D
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Scott has been my computer's best friend for many years, and definitely my hero. I must confess I am a 60+ year old who is intimidated by computers, and when i do something silly, Scott rescues me ...
Julie Stephens
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Ack is a lifesaver

My business computer crashes on a Saturday morning.  I called Ack in a panic.  He took in my computer ON A WEEKEND; it was fixed within 6 hours.  A+++

Sleep Peaceful

I maintain two businesses with large client bases. Scott is always there, with the touch of a keystroke, or text, to right any wrongs that rear up. Having spent 15 years developing relationships with my clients, I can tell you I have recommended his services to many WITHOUT HESITATION, knowing that my reputation is on the line too. I am also the happy operator of 2 custom built computers thanks to Scott. His mastery of electronics has also overflowed to some TV applications, all of which are enjoyed without a hitch. I can truly sleep peaceful knowing that Scott has my back.

Maintenance

As a small business owner I need IT help without the cost of a full time IT professional.  Scott provides me with everything I need and has made my IT headaches virtually disappear. I consider Scott to be a critical part of my team and would suggest anyone considering a FT IT employee check out ACK, Inc as a cost effective, reliable, and hassle free alternative.

Scott's my computer hero!

Scott has been my computer's best friend for many years, and definitely my hero. I must confess I am a 60+ year old who is intimidated by computers, and when i do something silly, Scott rescues me every time. However, it is not only his extensive and up-to-the-minute expertise I rely on; Scott's understanding of my computer illiteracy is never an issue. He fixes my problems while being incredibly sensitive and respectful of my inadequacies. Simply, he's the BEST!

Trust

In today's world, it is hard to find the right person (or business) to trust with the maintenance and upkeep of your computer. Scott always responds promptly to requests for service, and he has always been there in a pinch. Over the 6+ years as a customer, Scott has installed increasingly sophisticated software to battle the evil computer demons and has provided routine quarterly maintenance to ensure everything is working appropriately. Thanks to Scott, my computer runs smoothly and is well protected. Additionally, I trust that Scott will be there for me if/when it does not.

SERVICE

When you buy with Scott you get two very important things. Value with your purchase and Scott's expertise with that purchase. I experienced that today when I had a problem with my Gmail account. In short order Scott walked me through a fix and problem solved!  Thank you Scott! :)**** 

A True Professional

Scott is a rare combination: a knowledgeable pro who can and does offer guidance, as well as a good listener who cares about what I want and need concerning product and service.  He built my computer, keeps it updated by remote connection so I don't have to haul it somewhere, always answers my questions, and has a sense of humor which puts this non-techie at ease. 
 

No time for coffee!

Up front I'll say that, Scott and I did a trade - I built his new website and he cleaned my computer and is doing ongoing support. However, as quite a geek myself, and having been using computers since the mid/late 1980s, I thought I was pretty "onto it" when it came to keeping junk and nasties off my computers. Then I let Scott at it for a few hours....

Unfortunately, my computer is so much faster that I have no time to go and make coffee or have restroom breaks while waiting for stuff to happen - it's just there! Thanks Scott! In the words of Foreigner... "It feels like the first time"!

The doctor's in the house!

Scott is our computer and TV doctor. In fact, running our business without Scott would be impossible. His knowledge, expertise, work ethic, and integrity are of the highest caliber. Best of all, when we have a problem, he usually remotes in immediately or, if necessary, comes over within 24 hours. If we need new or upgraded systems, he builds them to our specifications and saves us money on equipment and products. We have used Scott as our IT person for nine years and have never had one problem. He’s a pretty special guy and we recommend him highly!

IT guru for 9 years

I'm proud to say that Scott has been my IT Guru for 9 years!! He's ALWAYS been there for me, & I couldn't exist in the computer world without him!! He quickly, expertly, & efficiently handles & solves EVERY aspect of my computer & TV needs!! Dr. Scott, YOU are the BEST Ever!! I value & appreciate You, MORE than words can say!!

Happiness

Scott built my laptop and keeps it running fast and smooth. Happiness is not having to worry or try to do it myself. My worries and laptop issues are taken care of for me, usually before I even know I have them.

Business owners

We are so thrilled with the service we have with Scott Ackerman. He calls us back immediately when we leave messages. It has been so worth the fee each month to have his service and the peace of mind it gives us says it all. We are in our 2nd year and we will continue using this service even if we move out of state.

Terrific service!

THANK YOU!!
I was referred by a family member to Scott (Ack,Inc.) when my computer software decided not to work correctly. Scott was available to look at my computer promptly that afternoon. He figured out what was wrong with the malfunctioning software and Scott suggested what I needed to do to fix it..

In addition to that, I received a SCAM call supposedly from Microsoft saying that my computer was reporting to Microsoft various issues. I did not give the phone caller any information. But, I did call Scott immediately after I was off the phone. Then, Scott confirmed that it was a SCAM and that my computer was fine.

I appreciate the terrific customer service and the AWESOME assistance in dealing with the situations regarding my computer. It's a Great feeling when you know you can turn to a reliable, knowledgeable individual..
Thanks Again...

Great Service and Integrity

Thank you, Scott with Ack, Inc. for helping me with my computer dilemma.  Since I needed to get QuickBooks to do my financial reporting (and I am a MAC user), I needed to find out if I could ‘revive’ my old computer.

After Scott explained how expensive it would be to get my old computer ‘up to speed’ (and it really wasn’t a feasible option), I knew it was time for a change.  When I explained my computer needs, he had a great suggestion for ME.  Now, I have a different computer and can get my expenses out of the folders and into an expense program.

Scott, thank you again for your professional opinions and assistance. I highly recommend Scott’s services.

Great guy, great service

I used Scott and his services for my clients. I run my own SEO business and sometimes you have a client whos computers need to run faster or occasionally need to be completely overhauled. Scott not only gets the job done but always goes above and beyond what's expected. My clients rave about his service. I highly recommend Scott with Ack, Inc.!

Repairs or Custom Build

I first met Scott about 9 years ago. We met at a networking event. I was not happy with the computer tech I had been using and was impressed with Scott right off. The computer I had at the time was a Gateway and that is the last name brand I have owned. Scott came to repair it a few months after we met and ended up building me a new one. I referred him to my best friend and she is on her second Ack, Inc. built computer. She originally had Scott do some work on her computer and that led to him building her one. I had Scott do a couple repairs to my computer before having him build my 2nd Ack, Inc. computer this past May. I do not hesitate to recommend Scott. He is honest and straight forward and will tell you straight up what is going on with your hardware. He gives you options and makes several recommendations and has never misled me. Any repair Scott has done for me or
my friend has held up. Scott is very available to his clientele and gets back with you promptly. He is knowledgeable and professional and takes care of his customers because he understands the value of happy repeat customers. If you need a repair of any kind or you need to replace a monitor, printer or other hardware Scott Ackerman is your man.